top of page

Cancellations & Refunds

Cancellation Policy

We understand that plans can change unexpectedly. However, to ensure that we can accommodate all our clients effectively, we have established the following cancellation policy:

​

If you need to cancel your appointment, please do so at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment time or no-shows will incur a $20 cancellation fee. This fee must be paid prior to rebooking any future appointments.

Refund Policy

We strive to provide high-quality services and value your business. Please review our refund policy below:

​

All services purchased are non-refundable. We do not offer refunds for any services once they have been purchased. Additionally, any services purchased are valid for a period of 3 years from the date of purchase unless otherwise specified in a promotional offer. Please check the details of any promotions for specific terms and conditions.

Contact Information
If you have any questions about our cancellation or refund policies, please feel free to contact us on:
Email: info@lumenlaser.com.au
Phone: 0413 349 605
Please note that our policies are subject to change. We recommend reviewing this page periodically to stay informed of any updates.
  • What is Laser Hair Removal?
    Laser hair removal is the process of hair removal by means of exposure to pulses of laser light that destroy the blood supply to the hair follicle.
  • What age can you get recieve Laser Hair Removal treatment?
    The accepted minimum age to begin laser hair removal can be as young as 12 years old, although at Lùmen Laser & Cosmetics we recommend waiting until the teen is through puberty and, if female, has begun her menstrual cycle. Anyone under the age of 18 will require a parent or guardian to sign a consent form and be present for the consultation and aftercare instructions to ensure they too fully understand the procedure and aftercare that is needed.
  • What is included in the Female Brazilian?
    A Female Brazilian laser hair removal treat includes the removal of hair in the complete pubic area, not including the anus.
  • Does Laser Hair Removal Hurt?
    Laser Hair Removal is designed to target hair follicles with tiny high-heat laser beams. While you may not feel the heat or anything at all some people may feel sensation similar to being snapped with a rubber band. This sensation, if felt, usually tends to become less painful as your treatments continue.
bottom of page